Nortel/Norstar Auto Attendant and Voice Mail Phone System Programming

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Nortel/Norstar Auto Attendant and Voice Mail Phone System Programming

Programming must be done from any M7310, T7316, or M7324 model phone set.

On phone Handset Press Feature 983

Id 1020000

Press AA

Press GRTG

Press GRTG

Create or Select Greeting:

1 – Message 1

2 – Message 2

3 – Message 3

4 – Message 4

etc…

Record messages using handset

Press OK

Play or record new message

Press OK

Additional Programming

Programming must be done from any M7310, T7316, or M7324 model phone set.

 To Log Into System Administration:

1. Enter Feature 983
2. The display will show “LOG”, enter your login password

a. If your company extensions are 2 digits long enter “120000”
b. If your company extensions are 3 digits long enter “1020000”
c. If your company extensions are 4 digits long enter “10020000”

  1. Press the softkey under “OK”

    To Create a New Mailbox:

  2. Log into system administration
  3. Select the softkey under “MBOX”
  4. Select the softkey under “ADD”
  5. Enter the mailbox number (extension. you want to add
  6. Mailbox type: Subscriber and then select “OK”
  7. Extension: Usually the same as the mailbox number
  8. Service Class: Enter 1
  9. Name: Enter the name using the dial pad. Enter last name first, press “# #” to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
  10. Directory: Y (Yes.
  11. Message Waiting: Y (Yes.
  12. Out dial: Pool, enter 1 and then OK
  13. Accept: 1, select OK

    To Delete a Mailbox:

  14. Log into the system administration
  15. Select the softkey under “MBOX”
  16. Select the softkey under “DEL”
  17. Enter the mailbox number (extension. you want to delete
  18. Select the softkey under “Delete”

    To Reset a Mailbox Password:

  19. Log into system administration
  20. Select the softkey under “MBOX”
  21. Select the softkey under “Chng”
  22. Enter the mailbox number you want to reset the password for
  23. The display shows “Reset Password”
  24. Select the softkey under “RESET”
  25. Press the release key
    *The new password will be “0000”, the system will ask the user to change this the first time they log into their mailbox using this password.

    To Change the Name on a Mailbox:

  26. Log into system administration
  27. Select the softkey under “MBOX”
  28. Select the softkey under “Chng”
  29. Enter the mailbox number (extension. you want to change the name on
  30. The display shows “Reset Password”
  31. Select the softkey under “Next”, keep hitting “Next” until the display shows the name
  32. Select the softkey under “Chng” to enter a new name
  33. Enter the name using the dial pad. Enter last name first, press “# #” to enter a comma and then enter the first name. When spelling the name, press “#” to move to the next character
  34. Select the softkey under “Next” to save the change
  35. Hit the release button

    To Change the “Recorded” Name for the Company Directory:

  36. Have the Voicemail User log into their mailbox, after putting in their password, press the button under “Admin” (or press the number 8 key., and then press the number 1 key.
  37. You will hear the old recorded name and then the system will “beep”, prompting you to record a new name (name only here, not greeting..
  38. Press “Ok” in the window when you are done recording and then “Ok” again to accept the recording