My system asks me if I want to “print a guest check” every time I settle an order. Whats the difference between a guest check and a receipt? Can I disable this?

Posted on December 8, 2016March 30, 2021 by Bulldog Tech

A guest check shows the price of the check for the customer, and the receipt will show the payment has been taken. You can disable this by going into back office and then into the station settings and selecting the printer tab, after this make sure the receipt printer is selected and make sure there is not a check next to “Do not prompt user to print guest check when finished in order entry screen” then you will not be asked if you would like a guest check to print.

What does the “compact database” button form the back office do?

Posted on December 8, 2016March 30, 2021 by Bulldog Tech

Periodically (for example, every two weeks), use the Compact Database feature in the Back Office. Compacting the database shrinks it and re-claims its unused space. This makes the database smaller, faster, and more efficient. To compact the database, go to the computer that holds the database. Close all other client stations connected to this database computer. Navigate to the Back Office and click “Compact Database” to start the compaction process. Once finished, you are notified that the compact process has been completed successfully.

I get an error 3251 in aldelo how do i fix it.

Posted on December 6, 2016March 30, 2021 by Bulldog Tech

This error refers to database corruption. Perform a backup first then Try using the compact database feature. Another option is to use the jet compact utility (advanced users) usually performed by a technician.

When a server using a “staff bank” closes out the staff bank, the closing report will ask for an amount of cash due from server. This amount, as I understand it, is the amount of cash sales, minus any gratuities. However, sometimes the gratuities are larger than the amount of cash sales, and the report states an amount that is owed to the server. My question is this – does the POS automatically subtract this amount owed to the server from the total cash on hand?

Posted on November 21, 2016March 30, 2021 by Bulldog Tech

If you owe money to the server on their cashier out report, then whatever is in their pocket plus what you owe them is their tips for the day. If the server owes the restaurant money then they take their cash for the day subtract what they owe the restaurant and that is what they have made for the day.

Contact Vanguard Systems for your POS Sales and Service
718-921-6159

I’ve been open for a few years and I’d like to backup my database and start a new one with all the same menu items but none of the sales information- how can I do this? And how would I look at my old sales if I needed to get access to them again?

Posted on November 21, 2016March 30, 2021 by Bulldog Tech

Before you do anything you will want to make a backup of your current database, and know the path to the file incase you need to access any of this information you will need to disconnect from your current database and connect to the backup database. Now to delete all of your trasactions prior to a certain date you will want to open a program named “adDBcleaner30” this is part of the Aldelo installation.

This program will be found by going to mycomputer>local disk>program files>aldelo>Aldelo For Restaurants>Aldelo for Restaurants Tools>Database Cleaner>adDBcleaner30

After Selecting the cleaner you will then have to specify the location of your current database and then enter the date that you would like to have all of the transactions deleted prior too. After all of this information has been populated you will want to shut down the Aldelo on all of your stations, and then select the “Start Cleaning” button. If the cleaner errors out then you most likely haven’t shut down your Aldelo software on all of your stations.

You have now sucessfully deleted all transactions.

Contact Vanguard Systems for your POS Sales and Service
718-921-6159