Category: Tech Talk

Nortel Phone System – Changing Mailbox Password

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Main mailbox#: either 10 or 100

This video covers how to reset your mailbox password or any mailbox’s password as an administrator on your Nortel phone: http://www.digitcom.ca/training_video_tutorials/How-to-reset-your-mailbox-password.html

  • Go to one of the bigger phones in your office, for example “Nortel T7316E”, or “Nortel T7324”
    Press “Feature” -> Enter 983, the screen should show “LOG”, then enter your password then press OK. In our case, The password is 1020000. This is the default password for this type of system.
  • Press “MBOX” -> press “CHANGE”, then enter the mailbox number that you want to reset. In our case, the mailbox number is 223. Press the “Reset” option button once.
  • The system will flash briefly. Press the “release” button or hang up the phone to finish editing. You can now go to your mailbox. If there is a mailbox button on your phone, press it. If not, press the “Feature” button-> enter 981.
  • The system will ask: “PLEASE ENTER YOUR MAILBOX NUMBER AND YOUR PASSWORD THEN PRESS NUMBER SIGN ”. Enter your mailbox number and the default password which is “0000”, then press “#”.
  • The system will ask you to enter the new password. Enter the new password now then press “#”. Accept the change by pressing the “Yes” option button.
  • The system will then ask you to record a name to initialize the mailbox. Pick up your handset and record the name you would like to associate with the mailbox.

Download the Norstar-Nortel VoiceMail Setup Guide

Summer in the city – Protecting your systems during the summer heat!

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As the temperatures rise, so does the frustration when your computers do not work properly. We receive a lot of calls from customers during the summer months regarding internet & system failures. With the onset of the hot weather, your data can be in jeopardy. Heat, humidity & electricity rationing (yes Con-Ed drops the voltage) are big factors that play on the reliability of your systems and data.

With the continued cyber attacks, viruses and now summer heat – its IMPERATIVE that you have good reliable data backups. For a few dollars a month a good REMOTE BACKUP Solution can save your company.

We recovered many files and entire servers for our customers, putting them back in operation quickly – You know who you are and we thank you for your business!

I have put together a few tip and answered some questions to keep your systems operational during the hot summer months:

  • We have a number of customers with servers in a closet or small room – REMEMBER TO KEEP THE DOORS OPEN DURING THE DAY AND ESPECIALLY ON THE WEEKEND – TEMPERATURES CAN SOAR TO OVER  100 DESTROYING YOUR SYSTEM AND CAUSING YOU A LOT OF MONEY AND HEADACHES
  • If you dot have a AC in the server area/closet – than invest in a fan that’s kept on all day and nite blowing at the BACK of the servers where the heat escapes
  • Con-Ed DROPS the electrical voltage during the summer – we pay a fortune for electric yet are rationed – a discussion for another day – but this drop in voltage and power spikes (not to get to technical) causes systems to behave incorrectly, lock up and can and does damage routers and servers – invest in a good UPS battery backup with voltage inverter to protect your equipment
  • If you are going on vacation and the office will be closed – I suggest you turn off your server until you return – call us for help on this
  • Keep computers in a cool, dry area to prevent overheating – stuffing a pc under a desk and covering it with boxes and shoes is a recipe for disaster
  • Don’t have too many computers running off one power supply, via an extension cable. If the power socket is affected by a power surge, then all the machines could suffer damage
  • Install a surge protector between the outlet and the computer’s power cable. Call us for help
  • Do vacuum and blow-out your computers monthly to prevent dust buildup and fan blockage – if you have a service contract with Bulldog Tech, we manage this, if not call us we can schedule service to help you in preventive maintenance

As the summer heats up, you can prevent outages and downtime by performing the simple tasks above.

We can manage summer heat problems and proactively protect you against unnecessary system failures which result in you losing money.

 

You are prompted to specify Internet Explorer when you click a link in Outlook 2010 or Outlook 2007

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Symptoms

In Microsoft Outlook 2010 or Office Outlook 2007, when you click a hyperlink to a webpage, you’re prompted to specify the application to open the page, as in the following screen shot.

You are prompted like this even though you specified Internet Explorer as your default browser.

Cause

This problem occurs if your computer has the following configuration:

  • Running Windows 10
  • Internet Explorer 11 set as the default browser
  • Running either Outlook 2010 or Outlook 2007

In this scenario, this behavior is by design. In Windows 7, the following registry key exists by default, and it sets the default browser. Specifically, this registry setting causes the default browser to open when you click a hyperlink in Outlook 2010 or Outlook 2007:

HKEY_CLASSES_ROOT\htmlfile\shell\opennew

However, in Windows 10, this registry key no longer exists by default. Therefore, you experience the issue that’s described in the “Symptoms” section.

Resolution

To fix this problem, follow these steps to add the following registry keys and data:

  1. Exit Outlook.
  2. Start Registry Editor. To do this, press the Windows key+R to open the Run window, type regedit in the Open box, and then press OK.
  3. In Registry Editor, locate and then click the following subkey:HKEY_CLASSES_ROOT\htmlfile\shell\opennew\command
  4. If the opennew and command registry keys don’t exist, follow these steps to add them:
    • Click the following registry subkey:
    • HKEY_CLASSES_ROOT\htmlfile\shell
    • On the Edit menu, point to New, and then click Key.
    • Type opennew, and then press Enter.
    • Click the opennew registry key.
    • On the Edit menu, point to New, and then click Key.
    • Type command, and then press Enter.
  5. Under command, locate and then double-click the following value:
  6. In the Value data box, enter the following text: rundll32.exe url.dll,FileProtocolHandler %1
  7. Click OK.
  8. Exit Registry Editor.